Adding or removing the dialling prefix on the DM100i-DM200i

Products affected:
DM100i / DM150i / DM200i (P720)

Solution 1: Try a different connection method

We recommend that you switch to a faster, more reliable digital connection.

Order and install a SmartLink™ device

Solution 2: Add, change or remove a dialling prefix

For franking machines connecting to the Pitney Bowes Data Centre via analogue telephone line.

If you need to press a key in order to make a telephone call to an external number (a 'prefix', often 9 to dial an outside line), you may need to enter this prefix on the franking machine for the franking machine to be able to dial out to the Pitney Bowes Data Centre.

Follow these steps to add a dialling prefix:

Press the Options key.
Press Page Down twice.
Select Connect-Data Center.
Select Phone Parameters.
Select Dialing Prefix.
Use the number pad to enter the required prefix.
Press Continue to accept.
Press Home to return to the Home screen.

Follow these steps to change or remove an existing dialing prefix:

Press the Options key.
Press Page Down twice.
Select Connect-Data Centre.
Select Phone Parameters.
Select Dialing Prefix.
Press Clear to delete the dialing prefix (and add a new number if necessary).
Press Yes/Enter to accept the changes.
Press Home to return to the Home screen.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 21 June 2021

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