Adding or removing the dialling prefix on the DM50-DM60

Print this support article
Products affected: DM50™ / DM55™ (K721)
For franking machines connecting to the Pitney Bowes Data Centre via analogue telephone line.

If you need to press a key in order to make a telephone call to an external number (a 'prefix', often 9 to dial an outside line), you may need to enter this prefix on the franking machine for the franking machine to be able to dial out to the Pitney Bowes Data Centre.
  1. Press the Menu / Options key.
  2. Press Review (down) to scroll to Change Setup?.
  3. Press Enter/Yes.
  4. Press Review (down) to scroll to Change Communication Settings?.
  5. Press Enter/Yes.
  6. Press Review (down) to scroll to Change Outside Line Number (Prefix)?.
  7. Press Enter/Yes.
  8. Enter the dialing prefix and then press Enter/Yes. A confirmation message displays.
  9. When prompted to stay in setup, press No to return to the Main screen.
If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021