Setting up a wired LAN connection on the DM300-DM475

You can set up a wired connection using a USB Ethernet network adapter by physically connecting the USB adapter and then defining how to get the IP address (static or dynamic).
Products affected: DM300c™, DM400c™, DM475™ (G920); DM300M™, DM400M™, DM475M™ (G922)
You are not connecting using our newest device. We recommend that you upgrade for free to our latest connection device, SmartLink™.

SmartLink™ connects your franking machine to your LAN (Local Area Network) via an ethernet cable or WiFi.  It enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically by connecting your franking machine digitally to Pitney Bowes.

Order and install a SmartLink™ device

Follow the instructions below, to learn how to connect to the Pitney Bowes Data Center using the USB LAN Kit with a Local Area Network (LAN) that has internet access.

Note: Connecting via LAN eliminates the need for an analogue phone line connection and provides a faster transmission speed. Review the Connect your meter to the internet page for further details.

To install the USB LAN Kit adapter:
  1. Turn the franking machine off.
  2. franking machine's Ethernet cable into the network plug on the wall.
  3. Attach the Network Adapter to the Ethernet cable.
  4. Plug the Network Adapter into one of the USB ports on the back of the franking machine
Rear view of the machine with the USB ports highlighted
  1. Verify that there is no phone cord connected to the franking machine.
  2. Turn the franking machine on. It will reboot automatically.
  3. When the Mail Run screen returns, the LEDs on the Network Adapter should light up or flicker within 15 seconds. This indicates that there is a connection to the network.
  4. Press the Options key.
  5. Page Down twice.
  6. Select Data Centre Options.
  8. Press Page Down and ensure that the Connection Mode is set to Auto. If the franking machine displays Connection Mode: Phone, press the corresponding button on the left to change to Auto.  
  • To set the franking machine to automatically get an IP address (DHCP):
    1. Press Options.
    2. Press Page Down twice.
    3. Select Network Settings.
    4. Select Get IP.
    5. Select Automatically.
  • To set the franking machine to a Static IP address:
    1. Press Options.
    2. Press Page Down twice.
    3. Select Network Settings.
    4. Select Get IP.
    5. Select Specify Address Manually.
      1. Select IP Addr and enter the IP address.
      2. Select Subnet and enter the subnet mask.
      3. Select Gateway and enter and the gateway.
  • To set the DNS server:
    1. Press Options.
    2. Press Page Down twice.
    3. Select Data Centre Options.
    4. Select Distributor Settings.
    5. Press Page Down.
    6. Select Primary DNS or Secondary DNS.
    7. Select Continue.
    8. Select Edit Options.
    9. Enter your DNS server.
    10. Select OK.
    11. Select Accept.
    12. Press Home to return to the home screen.
  • To set proxy settings:
    1. Select Data Centre Options.
    2. Select Network Setup.
    3. Select Proxy
    4. Select Enabled.
    5. Select HTTP Settings and enter the HTTP proxy information.
For troubleshooting steps, see how to Resolve LAN connection issues on the DM300, DM400 and DM475.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please contact us.

UPDATED: 23 March 2022