Replacing an ink cartridge on the Connect+ series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Replace an ink cartridge once you receive the low ink or out of ink warning.

Use Pitney Bowes ink cartridges to ensure best printer performance. Other ink cartridges may cause poor print quality, rejected or returned mail and uncovered service expenses.

If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink
 

If alternative cartridges or refills are obtained, the ink used must be approved by your Postal Authority.

  • The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children.
  • Discard empty cartridges immediately.
  • Do not remove the ink cartridge if the print head is not installed. If the ink cartridge and print head are removed at the same time, ink from the print supply line will flow down the tube and squirt from the needle in the ink cartridge holder out into the printer and system interior.
  1. Select Replace ink cartridge when the low ink or out of ink warning appears. If there is no low ink message:
    1. Select Settings on the Home screen.
    2. Select Hardware.
    3. Select Printer.
    4. Select the Ink cartridges tab.
    5. Select Replace ink cartridge.
  2. Open the ink cartridge cover. Select Clear message if a message about the ink cartridge cover being open appears.
    ink cover open
  3. Pull the ink cartridge straight out.
    remove ink cartridge
  4. The franking machine warns you that the ink cartridge is not installed. Select Clear message.
  5. Remove the new ink cartridge from its packaging.
    Remove new ink from packaging
  6. Hold the ink cartridge with the label facing upright and push into place.
    Install new ink cartridge
  7. Close the ink cartridge cover.
  8. Select Print test pattern.
  9. Check the test sample. If the lines are solid and unbroken, the sample is acceptable.
  10. Select Image is OK - Done.

If you need further assistance, please use the Contact Us options below.

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UPDATED: 12 May 2021