Replacing a print head on the Connect+ Series and SendPro P

Learn how to replace a print head on the Connect+ and SendPro P franking machines.

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Select Settings under Mailing on the Home screen.
Select Hardware.
Select Printer.
Select the Print head tab.
Select Install new...
Wait for the print carriage to be prepared and moved forward. This process may take a minute.
Once the print carriage has moved forward, open the printer cover.
Open the blue print head cover.
Lift the blue print head handle up to a vertical position and then lift the print head straight up and out.

Shake the print head three times.
Insert the new print head:
- The print head contact must be facing toward the front of the mailing system.
- During installation, only apply pressure to the centre of the print head.

Make sure the blue handle is down.
Close the blue print head cover.
Close the printer cover. The system will begin to prepare the print head. This process may take several minutes.
Once the print head preparation is complete, you will be prompted to print a test sample on an envelope or tape.
Select Start or Tape to print the test pattern.
Check the test sample. If the lines are solid and unbroken, the sample is acceptable.
Select Image is OK - Done.
Press Home to return to the Home screen.

If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021

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