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Pitney Bowes Support | UK
Replacing a print head on the Connect+ Series and SendPro P
Replacing a print head on the Connect+ Series and SendPro P
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Select
Settings
under Mailing on the Home screen.
Select
Hardware
.
Select
Printer
.
Select the
Print head
tab.
Select
Install new...
Wait for the print carriage to be prepared and moved forward. This process may take a minute.
Once the print carriage has moved forward, open the printer cover.
Open the blue print head cover.
Lift the blue print head handle up to a vertical position and then lift the print head straight up and out.
Remove the new print head from its packaging.
Shake the print head three times.
Insert the new print head:
The print head contact must be facing toward the front of the mailing system.
During installation, only apply pressure to the centre of the print head.
Make sure the blue handle is down.
Close the blue print head cover.
Close the printer cover. The system will begin to prepare the print head. This process may take several minutes.
Once the print head preparation is complete, you will be prompted to print a test sample on an envelope or tape.
Select
Start
or
Tape
to print the test pattern.
Check the test sample. If the lines are solid and unbroken, the sample is acceptable.
Select
Image is OK - Done
.
Press
Home
to return to the Home screen.
If you need further assistance, please use the
Contact Us
options below.
UPDATED: June 23, 2020
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