"Low Sector" message on the DM50-DM60

Print this support article
Products affected: DM50™, DM55™ (K721), DM60™ (K722)

Issue

Your franking machine displays a Low Sector message and will not process mail.

Cause

The internal franking machine software has failed.

Resolution

Restart the franking machine.  Follow these steps to restart safely:
  1. Unplug the power cord from the back of the franking machine.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If you need further assistance, please use the Contact Us options below.
 

UPDATED: 17 July 2019