Toubleshooting print head issues on the Connect+ Series and SendPro P
Learn how to resolve print head errors on the Connect+ and SendPro P franking machines.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® / SendPro™ P displays one of the following errors:
- 041822008D: right print head carriage detected an error
- 041822008E: left print head carriage detected an error
- 04182200B2: Printer unable to communicate with print head
- 0418220041, 0418420038, 0418220044
Cause
The franking machine has detected an issue with a print head.
Resolution
Follow these steps to clean the print head:
Note: Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
When the cleaning process is complete, you are prompted to print a test sample.
- Select Home.
- Select Settings.
- Select Hardware.
- Select Printer.
- Select Print head.
- Select Clean print head.
Note: Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
When the cleaning process is complete, you are prompted to print a test sample.
UPDATED: 14 August 2021
Contact Us
Create a case
Submit support requests
(Sign in required)
Get More Help
View support topics or reach us through other options.