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Performing a Surcharge Payment on the DM50-DM60

Learn how to perform a Surcharge Payment on the DM50/DM55 (K721) and DM60 (K722).
Products affected: DM50™ / DM55™ (K721), DM60™ (K722)
A "Surcharge Payment" allows you to print a custom postage amount on your franking machine.  You can enter any value from £0.00 up to £999.99.
  1. From the Home screen (franking machine displays today's date) press the Class key.
  2. The franking machine will display Select Carrier.
  3. Press the Review (Down) key until Surch Pymt is displayed.
  4. Press Enter twice.
  5. Key in the desired amount of postage in pounds and pence.
  6. Press Enter twice.
  7. The franking machine will return to the Home screen, ready to print mail.

To exit Surcharge Payment, simply select a Class and mail type:
  1. From the Home screen (franking machine displays today's date) press the Class key.
  2. The franking machine will display Select Carrier.
  3. Use the Review Up/Down arrow keys to scroll through the list of carriers.  Press Enter/Yes to select a carrier, e.g. Royal Mail.
  4. The franking machine will display Select Class.
  5. Use the Review Up/Down arrow keys to scroll through the list of options. Select by pressing Enter/Yes.
  6. The franking machine will display a list of mail types (e.g. Letter, Large Letter, etc).
  7. Use the Review Up/Down arrow keys to scroll through the list of options. Select by pressing Enter/Yes.
  8. The franking machine will return to the Home screen, ready to print mail.
If you need further assistance, please use the Contact Us options below.

UPDATED: 08 December 2021

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