The franking machine is displaying the message Connection Due or Connection Required and you may be unable to print postage and run mail.
Your franking machine requires a connection to the Pitney Bowes Data Centre.
Before you begin
Make sure that your franking machine is connected to access the Pitney Bowes Data Centre using a SmartLink device, PC Meter Connect, a Communication Device or a dial-up phone connection.Important:
You must make a connection before your franking machine will allow you to continue processing mail. We recommend that you do this as soon as possible after seeing the Connection Due
message in order to avoid any disruption. When Connection Required is displayed, you must make a connection before continuing to use your franking machine.
Follow the prompts on the franking machine's screen (press Enter/Yes
at the Connection Due
or Connection Required
prompt) to make a successful connection.
Perform a balance enquiry (press the Funds
or Add Postage
key, then select Check Balance
If after attempting Solutions 1 and/or 2, the franking machine is unable to connect to clear the error, reboot the franking machine by removing the power cord from the back of the franking machine, waiting for 2-3 minutes before reconnecting.
If you are connecting via a Smartlink device or Communication Device you will also need to reboot the connection method to re-establish the connection.Related topics
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us
UPDATED: February 25, 2021