The franking machine is displaying the message Data Capture Upload Due or Data Capture Upload Required and you may be unable to print postage and run mail.
Your franking machine requires a connection to the Pitney Bowes Data Centre.
Before you begin Make sure that your franking machine is connected to access the Pitney Bowes Data Centre using a SmartLink device, PC Meter Connect, a Communication Device or a dial-up phone connection.
Important: You must make a connection before your franking machine will allow you to continue processing mail. We recommend that you do this as soon as possible after seeing the Data Capture Upload Due message in order to avoid any disruption. When Data Capture Upload Required is displayed, you must make a connection before continuing to use your machine.
Solution 1: Follow the prompts on the franking machine's screen (Select Connect Now at the Data Capture upload Due/ Data Capture Upload Required prompt) to make a successful connection.
Solution 2: Perform a balance enquiry
Press the Refill Postage key.
Select "Check PBP Balance"
The franking machine connects to the Pitney Bowes Data Centre.
When prompted select Continue to return to the home screen.
Solution 3: If after attempting Solutions 1 and/or 2, the franking machine is unable to connect to clear the error- Reboot the franking machine by removing the power cord from the back of the franking machine, waiting for 2-3 minutes before reconnecting. If you are connecting via a Smartlink device, Communication Device or LAN connection you will also need to reboot the connection method to re-establish the connection.
Pitney Bowes Limited
Registered Office: Building 5 Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UJ, United Kingdom (SAT NAV: AL10 9BW) Registered in England No: 182037. Authorised and Regulated by the Financial Conduct Authority.
Pitney Bowes Finance Limited
Registered Office: Building 5 Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UJ, United Kingdom (SAT NAV: AL10 9BW) Registered in England No: 820730. Authorised and Regulated by the Financial Conduct Authority.