Products affected: DM50™, DM55™ (K721), DM60™ (K722)
When attempting to select a class, the message Select a Carrier appears.
The “Select a Carrier” message indicates a class needs to be selected before franking.
- Royal Mail appears on the screen. Press Enter/Yes.
- 1st Class appears. Press Enter/Yes if you want to send your post by First Class. Press Review Down to select a different class.
- Depending on your class selection, the size of the mailpiece appears. Press Enter/Yes. Press Review Down to select a different size.
- You are returned to the Home screen. Feed the envelope or tape sheet into the franking machine to print the frank.
UPDATED: 14 August 2021