"Select a Carrier" message on the DM50-DM60

Select a class when Select a Carrier appears on the DM50, DM55 (K721) and DM60 (K722).
Products affected: DM50™, DM55™ (K721), DM60™ (K722)


When attempting to select a class, the message Select a Carrier appears.


The “Select a Carrier” message indicates a class needs to be selected before franking.


  1. Royal Mail appears on the screen. Press Enter/Yes.
  2. 1st Class appears. Press Enter/Yes if you want to send your post by First Class. Press Review Down to select a different class.
  3. Depending on your class selection, the size of the mailpiece appears. Press Enter/Yes. Press Review Down to select a different size. 
  4. You are returned to the Home screen. Feed the envelope or tape sheet into the franking machine to print the frank.
If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021