Resolving stuck on "Initialising" screen on the DM50-DM60 and DM100i-DM220i

Restart your franking machine when your machine cannot progress past the "Initialising" screen on the DM50, DM55, DM60, DM100i, DM110i, DM150i, DM160i, DM200i and DM220i.
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)


The franking machine cannot progress past the "Initialising" screen.


The franking machine experiences an internal error that prevents normal operation.


Restart the franking machine to resolve this issue:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 14 August 2021

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