Issue
The franking machine cannot progress past the "Initialising" screen.
Cause
The franking machine experiences an internal error that prevents normal operation.
Resolution
Restart the franking machine to resolve this issue:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the
Contact Us options below if you need further assistance. Have your model and serial number ready.
UPDATED: February 09, 2021