Resolving stuck on "Initialising" screen on the DM50-DM60 and DM100i-DM220i

Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)

The franking machine cannot progress past the "Initialising" screen.

The franking machine experiences an internal error that prevents normal operation.

Restart the franking machine to resolve this issue:

Unplug the power cord.
Wait one to three minutes.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 09 February 2021