Frozen on Initialising on the DM50-DM60 and DM100i-DM220i

Restart your franking machine when your machine cannot progress past Initialising on the DM50, DM55, DM60, DM100i, DM110i, DM150i, DM160i, DM200i and DM220i.

Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)

Issue

The franking machine cannot progress past Initialising.

Cause

The franking machine experiences an internal error that prevents normal operation.

Resolution

Restart the franking machine to resolve this issue:

Unplug the power cord.
Wait one to three minutes.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If you need further assistance, please contact us.

UPDATED: 27 May 2022