Resolving stuck on "Initialising" screen on the DM50-DM60 and DM100i-DM220i

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Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)

Issue

The franking machine cannot progress past the "Initialising" screen.

Cause

The franking machine experiences an internal error that prevents normal operation.

Resolution

Restart the franking machine to resolve this issue:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 14 August 2021