Resolving stuck on "Initialising" screen on the DM50-DM60 and DM100i-DM220i
Restart your franking machine when your machine cannot progress past the "Initialising" screen on the DM50, DM55, DM60, DM100i, DM110i, DM150i, DM160i, DM200i and DM220i.
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
Issue
The franking machine cannot progress past the "Initialising" screen.
Cause
The franking machine experiences an internal error that prevents normal operation.
Resolution
Restart the franking machine to resolve this issue:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
UPDATED: 14 August 2021
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