Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
The franking machine cannot progress past the "Initialising" screen.
The franking machine experiences an internal error that prevents normal operation.
Restart the franking machine to resolve this issue:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
UPDATED: 09 February 2021