Click the image to go to the guided assistance tool.
Use our guided assistance tool to narrow down your connection problem and fix it quickly without having to wait on the phone for a live agent. The tool asks you questions to guide you to a solution to your specific problem in less than 10 minutes.
Go to the Guided Assistance Tool . Click Close and return to the support page anywhere in the tool to return to this page.If none of these solutions worked for you, ask your IT person or department to look at the appropriate resource for your connection to ensure that the device meets all IT requirements.
UPDATED: February 23, 2021