Guided assistance for connection issues on the DM50-DM475

Answer a few questions to be guided to the correct solution for your specific DM50, DM60, DM300-DM475, DM110i, DM160i, DM220i problem
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™,  DM160i™, DM220i™, DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)


You are having trouble adding funds, downloading or completing data capture. You are seeing messages that you are not connected.


The most probable cause is that you cannot connect to the Pitney Bowes Data Centre.


Click the image to go to the guided assistance tool.

guided solution tool first screen

Use our guided assistance tool to narrow down your connection problem and fix it quickly without having to wait on the phone for a live agent. The tool asks you questions to guide you to a solution to your specific problem in less than 10 minutes.

Go to the Guided Assistance Tool. Click Close and return to the support page anywhere in the tool to return to this page.

If none of these solutions worked for you, ask your IT person or department to look at the appropriate resource for your connection to ensure that the device meets all IT requirements.  If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 18 May 2022