"Low Ink" or "Ink Out" on the DM100i-DM200i and DM110i-DM220i.

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Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)

Issue

The meter displays one of the following messages:

  • Low Ink
  • Ink Out

Cause

The meter's ink tank is empty or almost empty.

  • Low Ink: The meter can print approximately 300 more impressions, or remain running for six more days without printing.
  • Ink Out: The ink supply is completely gone.

Resolution

If you see the message "Low Ink"

You must replace your ink cartridge soon, as your ink cartridge can only print about 300 more impressions.

  1. Select Clear Message to continue using your meter.

If you see the message "Ink Out"

You must replace your ink cartridge immediately, as your ink tank is empty.

  1. Replace your ink cartridge immediately.

If you need ink

Order a genuine Pitney Bowes replacement ink cartridge:
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If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.

UPDATED: 19 March 2021