Error P2B4C on the DM50 - DM60

Learn how to resolve P2B4C on the DM50/DM55 (K721) or DM60 (K722)

Products affected: DM50™, DM55™ (K721), DM60™ (K722)

Issue

Your franking machine displays error code P2B4C and may not print.

Cause

Your print head may be approaching the end its lifespan or may be defective.

Resolution

Reseat the print head:

1	Press the Clear key to clear the error. If error does not clear, restart the franking machine. Unplug the power lead for 1 minute and plug it back in. If error will not clear, contact customer support.
2	Press the Menu key. Use the menu button to advance the display screen to Use Ink Functions. Press Enter/Yes.
3	Advance the display screen to Install new print head? Press Enter/Yes.
4	Open the top cover.
5	Press the unlock symbol to open the ink cartridge cover.
6	Remove the ink cartridge by angling it towards you while lifting. The cartridge may leak from the bottom -- place it on a tissue.
7	Press together the two small tabs at the bottom of the ink cartridge holder. Swing this piece upward and back.
8	Remove the old print head by lifting one of the black tabs and pulling the print head toward you. Do not discard the print head.
9	Reposition the print head by sliding it into place at a slight backward angle.
10	Swing the print head guard down until it clicks into place.
11	Re-insert the ink cartridge, angling the cartridge down and back.
12	Swing down the ink cartridge latch. To close it, press down on the green circle nearest to you.
13	Close the top cover and press Enter/Yes.
14	Press Enter/Yes: the system will go through a process to install the ink into the print head. This may take a few minutes.
15	Insert a tape sheet or envelope to print a test pattern.

If problems persist or should you require further assistance, please use the Contact Us options below or call 08444 992992 and to discuss replacement printhead options.

UPDATED: 14 August 2021