1 | Press the Clear key to clear the error. If error does not clear, restart the franking machine. Unplug the power lead for 1 minute and plug it back in. If error will not clear, contact customer support. | |
2 | Press the Menu key. Use the menu button to advance the display screen to Use Ink Functions. Press Enter/Yes. | |
3 | Advance the display screen to Install new print head? Press Enter/Yes. | |
4 | Open the top cover. | |
5 | Press the unlock symbol to open the ink cartridge cover. | |
6 | Remove the ink cartridge by angling it towards you while lifting. The cartridge may leak from the bottom -- place it on a tissue. | |
7 | Press together the two small tabs at the bottom of the ink cartridge holder. Swing this piece upward and back. | |
8 | Remove the old print head by lifting one of the black tabs and pulling the print head toward you. Do not discard the print head. | |
9 | Reposition the print head by sliding it into place at a slight backward angle. | |
10 | Swing the print head guard down until it clicks into place. | |
11 | Re-insert the ink cartridge, angling the cartridge down and back. | |
12 | Swing down the ink cartridge latch. To close it, press down on the green circle nearest to you. | |
13 | Close the top cover and press Enter/Yes. | |
14 | Press Enter/Yes: the system will go through a process to install the ink into the print head. This may take a few minutes. | |
15 | Insert a tape sheet or envelope to print a test pattern. | |
UPDATED: July 29, 2020