Errors 110c / 1103 / 11DA / 1109 Missing rates on the DM50 - DM60

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Products affected: DM50™, DM55™ (K721), DM60™ (K722)

Issue

The franking machine is displaying error codes 110c, 1103, 11DA or 1109.

Cause

These error mean that the rates software is not available on the franking machine.

Resolution

  1. Ensure the franking machine is connected to either your network if using a wired or wireless connection, your PC if using PC meter connect or an analogue phone line.
  2. Remove the power lead and wait ten seconds. The display will shut down.
  3. Next, replace the power lead.
  4. When the franking machine has initialised, press the Funds button.
  5. Press the Review down key three times until Check Balance Available displays. Press Enter/Yes
  6. The franking machine connects into the Pitney Bowes Data Centre.  The screen displays the status of the connection and should eventually display Prepaid xxxx. Press Enter/Yes.
  7. The franking machine displays Refill Postage? Press No.
  8. When the franking machine displays System Update Required - please wait, press Enter/Yes.
  9. Eventually the franking machine displays Software download complete. Press Enter/Yes. The franking machine also displays Rate data installed. Press Enter/Yes.
  10. If the franking machine asks you to print a download report press No.
  11. The franking machine should return you to the home screen and any errors should be resolved.
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UPDATED: 29 July 2020