System Fault 2003 on DM Series franking machines
How to resolve error code 2003 on these franking machines: DM50/DM55 (K721), DM60 (K722), DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c, DM400c, DM475 (G920, G925) DM300M, DM400M, DM475M (G922)
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
The franking machine shows "System Fault 2003" and will not print.
This issue is due to a software fault.
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for it to initialise.
If you need further assistance, please contact us.
UPDATED: 11 March 2022