System Fault 2003 on DM Series franking machines
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Issue
The franking machine shows "System Fault 2003" and will not print.
Cause
This issue is due to a software fault.
Resolution
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for it to initialise.
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UPDATED: 21 June 2021
