System Fault 2003 on DM Series franking machines

print
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

The franking machine shows "System Fault 2003" and will not print.

Cause

This issue is due to a software fault.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead and wait for it to initialise.

If you need further assistance, please use the Contact Us options below.

UPDATED: July 29, 2020