Errors 24A1 / 24A2 / 24A3 / 24A4 / 24A5 on DM Series franking machines

Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

The franking machine displays error codes:

24A1
24A2
24A3
24A4
24A5

Cause

The franking machine has detected a software fault.

Resolution

Turn the franking machine off by removing the power lead from the rear of the franking machine.
Wait 30 seconds.
Replace the power lead then wait for the franking machine to initialise.

If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021

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