Errors 24A1 / 24A2 / 24A3 / 24A4 / 24A5 on DM Series franking machines
Learn how to resolve error codes 24A1 / 24A2 / 24A3 / 24A4 / 24A5 on these franking machines: DM50/DM55 (K721), DM60 (K722), DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c, DM400c, DM475 (G920, G925) DM300M, DM400M, DM475M (G922)
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Issue
The franking machine displays error codes:
- 24A1
- 24A2
- 24A3
- 24A4
- 24A5
Cause
The franking machine has detected a software fault.
Resolution
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead then wait for the franking machine to initialise.
UPDATED: 11 March 2022