Errors 24A1 / 24A2 / 24A3 / 24A4 / 24A5 on DM Series franking machines

Learn how to resolve error codes 24A1 / 24A2 / 24A3 / 24A4 / 24A5 on these franking machines: DM50/DM55 (K721), DM60 (K722), DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c, DM400c, DM475 (G920, G925) DM300M, DM400M, DM475M (G922)
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

The franking machine displays error codes:
  • 24A1
  • 24A2
  • 24A3 
  • 24A4
  • 24A5

Cause

The franking machine has detected a software fault.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead then wait for the franking machine to initialise.
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UPDATED: 14 August 2021

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