"System fault 2303 or 2309" message on DM Series franking machines

Learn how to resolve a System Fault 2303 or 2309 message on the DM50/DM55 (K721), DM60 (K722), DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c, DM400c, DM475 (G920) DM300M, DM400M, DM475M (G922)
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Your franking machine displays System fault 2303 or 2309 and will not feed mail.

Cause

Your franking machine has detected an error with the print head.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead and wait for it to initialise.

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UPDATED: 14 August 2021

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