"System fault 2303 or 2309" message on DM Series franking machines
Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Issue
Your franking machine displays System fault 2303 or 2309 and will not feed mail.
Cause
Your franking machine has detected an error with the print head.
Resolution
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for it to initialise.
If you need further assistance, please use the Contact Us options below.
UPDATED: 14 August 2021
