Your franking machine displays the message "Missing Graphic"
Your franking machine is missing one or more graphic files.
- Ensure the franking machine is connected to either your network if using a wired or wireless connection, your PC if using PC meter connect or an analogue phone line.
- Remove the power lead and wait ten seconds. The display shuts down.
- Next, replace the power lead.
- Once the franking machine initialises, press the Refill Postage button.
- Select Check PbP Balance.
- The machine automatically dials and connects.
- As soon as the franking machine connects, the PBP balance screen appears.
- Select No to skip adding funds.
- The machine then checks for the download and installs the missing graphics.
- When the update finishes, follow the prompts until you return to the main screen. All errors should be resolved.
If you need further assistance, please use the Contact Us
UPDATED: November 04, 2020