"Missing Graphic" message appears on the DM300C-DM475

Print this support article
Products affected:
DM300c™, DM400c™, DM475c™ (G920)
DM300M™, DM400M™, DM475M™ (G922)

Issue

Your franking machine displays the message "Missing Graphic"

Cause

Your franking machine is missing one or more graphic files.

Resolution

  1. Ensure the franking machine is connected to either your network if using a wired or wireless connection, your PC if using PC meter connect or an analogue phone line.
  2. Remove the power lead and wait ten seconds. The display shuts down.
  3. Next, replace the power lead.
  4. Once the franking machine initialises, press the Refill Postage button.
  5. Select Check PbP Balance.
  6. The machine automatically dials and connects.
  7. As soon as the franking machine connects, the PBP balance screen appears.
  8. Select No to skip adding funds.
  9. The machine then checks for the download and installs the missing graphics.
  10. When the update finishes, follow the prompts until you return to the main screen. All errors should be resolved.
If you need further assistance, please use the Contact Us options below.

UPDATED: 10 June 2021