"Missing Graphic" message appears on the DM300C-DM475
Learn how to resolve "Missing Graphic" error on the DM300c, DM400c, DM475c (G920), DM300M, DM400M, DM475M (G922)
Products affected: DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Your franking machine displays the message "Missing Graphic"
Your franking machine is missing one or more graphic files.
- Ensure the franking machine is connected to either your network if using a wired or wireless connection, your PC if using PC meter connect or an analogue phone line.
- Remove the power lead and wait ten seconds. The display shuts down.
- Next, replace the power lead.
- Once the franking machine initialises, press the Refill Postage button.
- Select Check PbP Balance.
- The machine automatically dials and connects.
- As soon as the franking machine connects, the PBP balance screen appears.
- Select No to skip adding funds.
- The machine then checks for the download and installs the missing graphics.
- When the update finishes, follow the prompts until you return to the main screen. All errors should be resolved.
UPDATED: 13 May 2022