Error 46 on the DM100i-DM200i, DM110i-DM220i, and DM300

Learn how to resolve error code 46 on these franking machines: DM100i/DM150i/DM200i (P720) DM110i/DM160i/DM220i (PR20) DM300c (G920) and DM300M (G922)
Products affected: DM100i™ / DM150i™ / DM200i™ (P720), DM110i™ / DM160i™ / DM220i™ (PR20), DM300c™ (G920), DM300M™ (G922)

Issue

The franking machine displays error code 46.

Cause

The franking machine has detected a software fault.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead then wait for the franking machine to initialise.
If you need further assistance, please contact us.

UPDATED: 06 May 2022