Error 46 on the DM100i-DM200i, DM110i-DM220i, and DM300

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Products affected:
DM100i™ / DM150i™ / DM200i™ (P720)
DM110i™ / DM160i™ / DM220i™ (PR20)
DM300c™ (G920)
DM300M™ (G922)

Issue

The franking machine displays error code 46.

Cause

The franking machine has detected a software fault.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead then wait for the franking machine to initialise.
If unresolved please contact Technical Support using the Contact Us options below.

UPDATED: 14 August 2021