"Manufacturing Mode" message on the DM100i-DM200i, DM110i-DM220i and DM300c

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Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20); DM300c™ (G920)

Issue

The franking machine screen displays the "Manufacturing Mode" message.

Cause

This issue is caused by a software fault.

Resolution

Restart your franking machine to resolve this issue:
  1. Turn the franking machine off.
  2. Wait 30 seconds.
  3. Turn the franking machine back on and wait for it to initialise.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 10, 2020