System Fault 'FLASH NEEDS INIT' on DM Series franking machines

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Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

The franking machine displays the System Fault 'FLASH NEEDS INIT'.

Cause

This issue is due to a software fault.

Resolution

  1. Turn the franking machine off by removing the power lead from the rear of the franking machine.
  2. Wait 30 seconds.
  3. Replace the power lead and wait for it to initialise.

 

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UPDATED: July 29, 2020