Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922)
Your franking machine displays any system fault message that starts with the number 23. Some examples of these error codes are 2307, 2308 or 2309.
Your franking machine has detected an error with the print head.
- Turn the franking machine off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for it to initialise.
UPDATED: 21 June 2021