Some Royal Mail services are not showing on my franking machine
Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922), SendPro® C, SendPro®+ (2H20), Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
Some Royal Mail services are not showing on my franking machine.
Cause
Certain Royal Mail services do not appear on your franking machine for certain locations
Resolution
Royal Mail does not offer all of its services to all countries. For example, while International standard is available to a wide range of countries, International tracked / tracked and signed is only available to countries where the delivering part offers these services.
For a full list of which services are available please refer to the Business Price Guide for Royal Mail.
If you need further assistance, please use the Contact Us options below.
UPDATED: 14 August 2021
