Keyboard sticking on the DM50-DM60, DM100i-DM200i, DM110i-DM220i and DM300-DM475

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Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100i™, DM150i™, DM200i™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922)

Issue

Your franking machine keyboard sticks or does not respond.

Cause

The keyboard can become faulty due to normal wear and tear.

Resolution

  1. Remove the power lead so that the screen goes blank.
  2. Buttons that are not stuck down make a gentle click when pressing. If any key seems to be stuck under the plastic cover of the franking machine, use the blunt end of a pen to gently push the key affected down slightly and see if you can centralise it back to its original position. You may need to test all the keyboard keys if it is not obvious which key is stuck.
  3. Replace the power lead. 
  4. Test the keyboard by pressing any of the keys when the franking machine returns to the home screen. 
If you need further assistance, please use the Contact Us options below.

UPDATED: July 29, 2020