"Unable to connect to Pitney Bowes" message when installing PC Meter Connect on DM Series franking machines

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Products affected: DM50™ / DM55™ (K721), DM60™ (K722); DM100™, DM150™, DM200™ (P720); DM110i™, DM160i™, DM220i™ (PR20); DM300c™, DM400c™, DM475c™ (G920); DM300M™, DM400M™, DM475M™ (G922),

Issue

The “Unable to connect to Pitney Bowes “ message displays when installing PC Meter Connect.

Cause

  • Your Internet Settings may need to be revised.
  • You may have an issue with your network or firewall.

Resolution

  1. Press the EXIT button on the error. The installation screen disappears and the installation is complete
  2. Locate the PC Meter Connect icon in the icon tray at the bottom right of the screen. Right click on the icon and make sure that: 
  • the meter is detected  
  • the internet is detected
  1. If the error persists, try adjusting the Internet Settings.
  2. Right-click on the PC Meter Connect icon in the system tray (small icons by the clock).
  3. Left-click Internet Settings.
    • For Mailmark franking machines (franking machine models K722, PR20, and G922), the Protocol should be set to HTTP Mode.
    • There is no right or wrong combination of these settings; try altering the settings until you find a combination that works for you.
    • If your franking machine uses a Proxy, select either Use Internet Explorer proxy settings or Manual proxy settings. Speak with your IT department if you need help with proxy settings. 
      internet settings dialog box
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 15 June 2021