Error code 0810 or 081B on DM Series franking machines

Learn how to resolve error code 0810 or 081B on DM Series franking machines.

Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922),

Issue

The franking machine displays error codes 0810 or 081B.

Cause

The franking machine has experienced an internal error preventing normal operation.

Resolution

This error is always accompanied by another error.

Press the C or Clear key to clear the error., if the error does not clear right away please restart the franking machine.

Now search the other error message that appears.

If you need further assistance, please contact us.

UPDATED: 11 March 2022