No power or blank screen on the DM50-DM60
Products affected: DM50™/ DM55™ (K721), DM60™ (K722)
Issue
The franking machine display screen is blank.
Cause
The franking machine may be in sleep mode, or it may not be receiving power.
Resolution
- The franking machine may be in sleep mode. Press any button to wake it up.
- Ensure that the power cord is plugged into the franking machine and a working electrical outlet.
Note: Ensure that the power cord is not plugged into a multi-plug adapter. If it is, try plugging the franking machine directly into a wall socket if possible.
- Unplug the power cord, wait one minute, then plug it back in. The print carriage should move while powering up.
- Wait one minute for the franking machine to fully power up.
Note: Perform the remaining steps even if you cannot see anything on the screen.
- If you have set a lock code on your franking machine, you will need to enter it now.
- Press Menu / Options key.
- Press Review (up) key once (the franking machine will be displaying Change setup?)
- Press Enter/Yes twice.
- The franking machine is now in the Change Display Contrast menu. Press Review (up) several times to increase the contrast.
UPDATED: 04 June 2021
