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No power or blank screen on the DM50-DM60

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Products affected: DM50™/ DM55™ (K721), DM60™ (K722)

Issue

The franking machine display screen is blank.

Cause

The franking machine may be in sleep mode, or it may not be receiving power.

Resolution

 
  1. The franking machine may be in sleep mode. Press any button to wake it up.
  2. Ensure that the power cord is plugged into the franking machine and a working electrical outlet.
Note: Ensure that the power cord is not plugged into a multi-plug adapter. If it is, try plugging the franking machine directly into a wall socket if possible.
  1. Unplug the power cord, wait one minute, then plug it back in. The print carriage should move while powering up.
  2. Wait one minute for the franking machine to fully power up.
Note: Perform the remaining steps even if you cannot see anything on the screen.
  1. If you have set a lock code on your franking machine, you will need to enter it now. 
  2. Press Menu / Options key.
  3. Press Review (up) key once (the franking machine will be displaying Change setup?)
  4. Press Enter/Yes twice.
  5. The franking machine is now in the Change Display Contrast menu. Press Review (up) several times to increase the contrast.
If you need further assistance, please use the Contact Us options below.

UPDATED: December 14, 2020

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