Troubleshooting insertion stalls on the Relay 5000-8000

Learn how to recognize and resolve insertion stalls on the Relay 5000, Relay 6000, Relay 7000 and Relay 8000.
Products affected: Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The folded material will only insert into one side of the envelope and run into the other side.

Cause

The envelope openers or insert tray side guides are not adjusted correctly.

Resolution

Watch this video to learn how to recognize and correct insertion stalls, or follow the directions after the video.



To correct insertion stalls:
  1. Adjust the envelope openers .
  2. Adjust the sheet feeder side guides to within 1/8 inch (3mm) of the material.
  3. Adjust the insert feeder side guides to within 1/8 inch (3mm) of the material.
  4. Adjust the high capacity envelope feeder side guides to within 1/8 (3mm) inch of the material.
If the issue is still not resolved, contact customer support. Use the Contact Us options below.

UPDATED: 20 October 2021

Contact Us
Create a case
Submit support requests (Sign in required)
Get More Help
View support topics or reach us through other options.