The franking machine displays the message Preset parameters are now invalid on power up or when loading a preset.
This error is displayed when the machine cannot load the Normal Preset (the franking machine's default settings: Carrier, Class, Ad).
The error can relate to a scale issue. Or it might occur after a Royal Mail rate change, for example, if a Class has now been removed by Royal Mail.
To resolve this error, first try reseating the scale:
If the scale is working properly, but the error reoccurs, the problem may be that one of the elements of your Normal Preset (most commonly used Class, Ad and/or Text Message) is no longer available or has not been selected properly.To resolve the issue, simply select a new Class and an Envelope Message and re-save the Normal Preset. See Setting or changing the Normal Preset.
- The franking machine will display three different options: select Exit. You will be returned to the home screen.
- Remove the scale from the top of the franking machine.
- Replace the scale on top of the franking machine, ensuring that it is fitted properly and is level.
- Press the Normal Preset key.
UPDATED: February 23, 2021