Messages: No Dial Tone, Data Centre Busy, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Centre, Line Busy, and Connection Lost, Intellilink dropped, No Carrier Detected On Line
The franking machine is not connecting to the server.
You are not connecting using our newest device. We recommend that you upgrade for free to our latest connection device, SmartLink™.
SmartLink™ connects your franking machine to your LAN (Local Area Network) via an ethernet cable or WiFi. It enables you to add postage and perform data uploads with speed and ease, as well as access postage rates and software updates automatically by connecting your franking machine digitally to Pitney Bowes.
For issues connecting over the internet via computer using the PC Meter Connect application, first make sure that the franking machine's Connection Mode is set to "Auto":
Press the Options key.
Press Page Down twice.
Select "Data Center Options".
Press Page Down.
The third option is "Connection Mode: ...":
If the franking machine displays "Connection Mode: Phone", press the corresponding button on the left. The franking machine will return to the "Data Center Options" page. Press Page Down, the franking machine should now display "Connection Mode: Auto".
When the franking machine displays "Connection Mode: Auto", press the Home button to return to the Home page.
Pitney Bowes Limited
Registered Office: Building 5 Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UJ, United Kingdom (SAT NAV: AL10 9BW) Registered in England No: 182037. Authorised and Regulated by the Financial Conduct Authority.
Pitney Bowes Finance Limited
Registered Office: Building 5 Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, Hertfordshire, AL10 9UJ, United Kingdom (SAT NAV: AL10 9BW) Registered in England No: 820730. Authorised and Regulated by the Financial Conduct Authority.