Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
Error messages or codes appear when adding postage, performing data capture updates or performing a software download.
The franking machine cannot connect to the server.
Solution 1: Try another connection methodWe recommend that you switch to a faster, more reliable digital connection.
Follow these steps for a safe restart:
Solution 2: Restart your meter.
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Solution 3: Troubleshoot your connection
Go to the troubleshooting article for your connection type to resolve your issue.
- For issues using a Network connection, see how to How to troubleshoot a LAN connection on the DM100i-DM200i and DM110i-DM220i.
PC Meter Connect™
- For issues connecting over the internet via computer, see how to Resolve connection issues with PC Meter Connect.
Analogue telephone line If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: 14 August 2021