Error messages or codes appear when adding postage, performing data capture updates or performing a software download.
The franking machine cannot connect to the server.
Solution 1: Try another connection method
We recommend that you switch to a faster, more reliable digital connection.
- Order and install a SmartLink™ device
If you still have issues, try Solution 2.
Solution 2: Restart your meter.
Follow these steps for a safe restart:
If you still have issues after restarting, try Solution 3.
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Solution 3: Troubleshoot your connection
Go to the troubleshooting article for your connection type to resolve your issue.
Analogue telephone line
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
PC Meter Connect™
UPDATED: February 25, 2021