Connection issues when adding postage, performing data capture updates or performing software download on the DM100i-DM200i and DM110i-DM220i

Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)

Issue

Error messages or codes appear when adding postage, performing data capture updates or performing a software download.

Cause

The franking machine cannot connect to the server.

Resolution

Solution 1: Try another connection method

We recommend that you switch to a faster, more reliable digital connection.

Order and install a SmartLink™ device

If you still have issues, try Solution 2.

Solution 2: Restart your meter.

Follow these steps for a safe restart:

Unplug the power cord.
Wait one to three minutes.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If you still have issues after restarting, try Solution 3.

Solution 3: Troubleshoot your connection

Go to the troubleshooting article for your connection type to resolve your issue.
LAN

For issues using a Network connection, see how to How to troubleshoot a LAN connection on the DM100i-DM200i and DM110i-DM220i.

PC Meter Connect™

For issues connecting over the internet via computer, see how to Resolve connection issues with PC Meter Connect.

Analogue telephone line

See How to troubleshoot an analogue phone connection on the DM100-DM200 and DM110i-DM220i.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 25 February 2021

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