Connection issues when adding postage, performing data capture updates or performing software download on the DM100i-DM200i and DM110i-DM220i
Learn how to resolve issues when adding postage, performing data capture updates or performing software downloads on the DM100i / DM150i / DM200i (P720) and DM110i / DM160i / DM220i (PR20).
Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
Error messages or codes appear when adding postage, performing data capture updates or performing a software download.
The franking machine cannot connect to the server.
Solution 1: Try another connection methodWe recommend that you switch to a faster, more reliable digital connection.
Follow these steps for a safe restart:
Solution 2: Restart your meter.
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Solution 3: Troubleshoot your connection
Go to the troubleshooting article for your connection type to resolve your issue.
- For issues using a Network connection, see how to How to troubleshoot a LAN connection on the DM100i-DM200i and DM110i-DM220i
PC Meter Connect™
- For issues connecting over the internet via computer, see how to Resolve connection issues with PC Meter Connect.
Analogue telephone line
UPDATED: 23 March 2022