"Low Sector" message on the DM100i-DM200i, DM110i-DM220i and DM300-DM475

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Products affected:
DM100i / DM150i / DM200i (P720)
DM110i / DM160i / DM220i (PR20)
DM300c / DM400c / DM475c (G920)
DM300M / DM400M / DM475M (G922)

Issue

The franking machine displays the message Low Sector and will not allow the Home screen to become visible.

Cause

One or more of the internal components of your franking machine are failing to communicate with each other.

Resolution

Restart the franking machine. Follow these steps to restart safely:
  1. Unplug the power cord from the rear of the franking machine.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If Low Sector still appears, contact customer support. Use the Contact Us options below.
 

UPDATED: July 23, 2019