"Waste Tank Full" or "Waste Tank Near Full" message on the DM50-DM60

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Products affected: DM50™ / DM55™ (K721), DM60™ (K722)

Issue

Your franking machine will not print due to a Waste Tank Full or Waste Tank Near Full message.

Cause

Sensors in your franking machine detect that the Waste Tray, also known as an Ink Pad or Waste Tank is full or nearly full of ink. 

The Waste Tray is a foam sponge that sits in the drawer underneath your franking machine and collects excess ink.

Resolution

Your franking machine will display a message when its Waste Tray (also called a Waste Tank) has neared capacity, this message often displays prematurely. 

Watch this video or follow the instructions below to learn how to clear the error.


To check the Waste Tray:
  1. Remove the waste tray from the back of the franking machine by sliding the light blue switch to the right and pulling out the waste tray.
Note: If the sponge (ink tray) is completely covered with ink, contact Technical Support. Please have your franking machine type (PCN) and Serial Number (Meter #) ready, these can be located on a white sticker at the back of the meter.
  1. To clear the error - press the Clear/Back key.
Note: The message will clear when you press Clear, but the issue is not yet resolved.
  1. Press the Menu/Options key.
  2. Press Review (down) until the screen displays Use Ink Functions.
  3. Press Enter/Yes key.
  4. Press Review (down) until the screen displays Replace Ink Tray.
  5. Press Enter/Yes. The screen will display Install Ink Tray.
  6. Press Enter/Yes. The screen will display Enter in Code From Instructions: xxxx.
  7. Enter the code ..57 (dot, dot, 5, 7).
  8. Press the Enter/Yes key.
  9. At the New Waste Tray Installed? screen, press the Enter/Yes key.

If the message does not clear, or if the Waste Tray foam is fully saturated, contact customer support. Use the Contact Us options below.

UPDATED: 26 July 2019