"Balance Too Low" or "Insufficient Funds" message on the DM series, Connect+ Series and SendPro P

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Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922), Connect+® Series / SendPro® P-Series.


The franking machine is unable to refill postage and displays the message Balance Too Low or Insufficient Funds.


The attempted refill was for a higher amount then the funds available in the postage account.


To resolve this error: refill your franking machine for a lower amount, or add funds to your postage account.  For information about how to add funds to a postage account, see:
If you require assistance adding funds onto your franking machine, see how to add postage to your Franking Machine.

If you would like to check your balance, see:

UPDATED: April 23, 2021