"Low Battery" or "URGENT" battery message on the DM100i-DM200i and DM110i-DM220i
Products affected: DM100i / DM150i / DM200i (P720), DM110i / DM160i / DM220i (PR20)
Issue
The franking machine displays a battery warning message: "Low Battery" or "URGENT".
Cause
One of the two internal batteries is running low and approaching end of life.
Resolution
The battery is part of the franking machine security device that protects your postage funds. If your battery is allowed to expire, you will lose this information.
Pressing the Clear/Back button may clear the message and allow you to run mail temporarily.
If the error remains, reboot the franking machine:
Please contact Technical Support at your earliest convenience and have your Serial Number ("franking machine #") ready, these can be located on a white sticker at the back of the franking machine.
Pressing the Clear/Back button may clear the message and allow you to run mail temporarily.
If the error remains, reboot the franking machine:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Please contact Technical Support at your earliest convenience and have your Serial Number ("franking machine #") ready, these can be located on a white sticker at the back of the franking machine.
UPDATED: 07 June 2021
