Downloading and storing an Envelope Message on the DM300-DM475

Products affected:
DM300c™, DM400c™, DM475c™ (G920, G925)
DM300M™, DM400M™, DM475M™ (G922)

This article shows how to download an Envelope Message (Ad) onto your franking machine and select it for printing. For details on how to request a new Envelope Message, see Uploading a new Envelope Message (meter ad) on DM Series meters.

Watch this video to see how to download an Envelope Message and select it for printing.

To download all available Envelope Messages (and any pending updates) onto the franking machine:

From the Home screen (franking machine displays the date and selected Class) press the Options key.
Press Page Down twice, then select Data Centre Options.
Select Check for Updates.
The franking machine will display Checking for System Updates Please Wait... while it connects to the Pitney Bowes servers.
If there are any pending downloads, the machine will automatically begin the download and install.

Note: If the franking machine displays No downloads pending, it is possible that the logo has already been downloaded. Proceed to the next steps below.

When the download is complete, select Continue. The franking machine will return to the Home screen.

Select an Envelope Message:

From the Home screen, select: Ad.
Select Select an Ad.
Use the Page Up/Down keys to scroll through the available logos by name, and select one by pressing the corresponding button.

To save the selected Envelope Message:

To save as the default option: Set the "Normal Preset" on the DM300-DM475
Or, to save as non-default: Create and use a "Custom Preset" on the DM300-DM475

UPDATED: February 24, 2021

Create a case

Submit support requests (Sign in required)