"Low Sector" message on the DM300-DM475

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Products affected: DM300c, DM400c, DM475c (G920); DM300M, DM400M, DM475M (G922)

Issue

The franking machine displays the message Low Sector and will not print or display the Home screen.

Cause

The internal franking machine software has failed.

Resolution

You may be able to clear the error by restarting the franking machine. To restart safely, follow these steps:
  1. Unplug the power cord from the rear of the franking machine. Wait three minutes.
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue persists please contact Technical Support at your earliest convenience and have your Serial Number ("Meter #") ready. This may be located on a white sticker at the back of the franking machine.

UPDATED: 27 May 2021