Products affected: DM300c, DM400c, DM475c (G920); DM300M, DM400M, DM475M (G922)
IssueThe franking machine displays the message Low Sector and will not print or display the Home screen.
CauseThe internal franking machine software has failed.
ResolutionYou may be able to clear the error by restarting the franking machine. To restart safely, follow these steps:
- Unplug the power cord from the rear of the franking machine. Wait three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
UPDATED: 27 May 2021