"Low Sector" message on the DM300-DM475

Learn how to resolve a Low Sector message on the DM300c, DM400c, DM475c (G920) and DM300M, DM400M, DM475M (G922).
Products affected: DM300c, DM400c, DM475c (G920); DM300M, DM400M, DM475M (G922)

Issue

The franking machine displays the message Low Sector and will not print or display the Home screen.

Cause

The internal franking machine software has failed.

Resolution

You may be able to clear the error by restarting the franking machine. To restart safely, follow these steps:
  1. Unplug the power cord from the rear of the franking machine. Wait three minutes.
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If you need further assistance, please contact us.

UPDATED: 18 May 2022