Setting or disabling the lock code on the DM300-DM475
Learn how to set or disable the Lock Code on the DM300c, DM400c, DM475c (G920) and DM300M, DM400M, DM475M (G922).
Products affected: DM300c™, DM400c™, DM475™ (G920); DM300M™, DM400M™, DM475M™ (G922)
The Lock Code feature prevents unauthorized access to the system after the franking machine has entered sleep mode, or when it is powered up.
Once a Lock Code is set, to lock the franking machine, press the Power / Lock button (top left, next to the tape feeder) and select Lock the Meter.
To unlock, wake the franking machine by pressing any key, enter the 4-digit pin, then press Enter.
Important: If you do not know the lock code set for your franking machine, please contact us.
Follow the instructions below, to learn how to set, change or disable a Lock Code on your franking machine.
Once a Lock Code is set, to lock the franking machine, press the Power / Lock button (top left, next to the tape feeder) and select Lock the Meter.
To unlock, wake the franking machine by pressing any key, enter the 4-digit pin, then press Enter.
Important: If you do not know the lock code set for your franking machine, please contact us.
Follow the instructions below, to learn how to set, change or disable a Lock Code on your franking machine.
To access the Lock Code menu
- Press Options.
- Select Setup.
- Select Lock Code / Password. You may need to press Page Down.
To activate the Lock Code feature and set a Lock Code
- Select Enable Lock Code.
- Enter a new 4-digit Lock Code, then select Continue.
- Re-enter the new Lock Code to confirm, then select Continue.
- The franking machine confirms that the Lock Code has been enabled. Select OK.
- Press Home to return to the Home screen.
To change the Lock Code
- At the Lock Code / Passwords menu, select Change Lock Code.
- Enter the existing Lock Code, then select Continue.
- Enter a new 4-digit Lock Code, then select Continue.
- Re-enter the new Lock Code, then select Continue.
- The meter confirms that the Lock Code has been changed. Select OK.
- Press Home to return to the Home screen.
To disable the Lock Code
- At the Lock Code / Passwords menu, select Disable Lock Code.
- Enter the Lock Code, then select OK.
- The Lock Code is disabled and the meter returns to the Lock Code / Password menu.
- Press Home to return to the Home screen.
UPDATED: 18 May 2022