Error 2442 or 2443 on the DM100i-DM200i, DM110i-DM220i, and DM300-DM475

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Products affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20); DM300c™, DM400c™, DM475™ (G920); DM300M™, DM400M™, DM475M™ (G922)

Issue

The franking machine displays error code 2442 or 2443, and may not print.

Cause

This error usually occurs when the latch that locks the ink cartridge in place is not inserted properly.

Resolution

  1. Remove the scale from the top of the franking machine.
  2. Lift the ink cartridge cover.
    Image showing DM100 to DM400 with ink cartridge cover open
  3. Select Replace Ink Tank. The ink cartridge moves forward.
  4. The green latch locks the grey ink cartridge cover down into a slot into the print head. Check that the green latch locks in the correct position.
    Image showing DM100 to DM400 with ink cartridge latch closed
  5. Close the lid, and the cartridge moves back into position.
  6. The franking machine confirms when the cartridge installs, select Continue.
  7. Replace the scale, ensuring that it reseats correctly (on the Home screen, Man Wt gets replaced by SCALE when the scale is recognised by the franking machine).
  8. If the error message does not clear, restart the franking machine. Follow these steps to restart safely:
    1. Unplug the power cord.
    2. Wait one to three minutes.
    3. Plug the power cord back in, ensuring that it plugs directly into a wall outlet.
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UPDATED: 06 July 2021