"Balance Too Low" or "Insufficient Funds" message on the DM series, Connect+ Series and SendPro P Series

Learn how to resolve "Balance Too Low" or Insufficient Funds" on the DM50, DM55, DM60, DM100-DM200, DM110i-DM220i, DM300-DM475, and Connect+ / SendPro P franking machines.

Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922), Connect+® Series, SendPro® P.

Issue

The franking machine cannot refill postage and displays the message "Balance Too Low" or "Insufficient Funds".

Cause

The attempted refill was for a higher amount than the funds available in the postage account.

Resolution

To resolve this error, either refill your franking machine for a lower amount or add funds to your postage account. For information on adding funds to a postage account, see:

For assistance adding funds to your franking machine, see Adding postage to your franking machine.
To check the balance on your franking machine, see:

UPDATED: 03 November 2021