"Balance Too Low" or "Insufficient Funds" message on the DM series, Connect+ Series and SendPro P Series

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Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922), Connect+® Series / SendPro® P-Series.


The franking machine cannot refill postage and displays the message "Balance Too Low" or "Insufficient Funds".


The attempted refill was for a higher amount than the funds available in the postage account.


To resolve this error, either refill your franking machine for a lower amount or add funds to your postage account. For information on adding funds to a postage account, see: For assistance adding funds to your franking machine, see Adding postage to your franking machine.
To check the balance on your franking machine, see:

UPDATED: 16 July 2021