"Balance Too Low" or "Insufficient Funds" message on the DM series, Connect+ Series and SendPro P Series

Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922), Connect+® Series / SendPro® P-Series.

Issue

The franking machine cannot refill postage and displays the message "Balance Too Low" or "Insufficient Funds".

Cause

The attempted refill was for a higher amount than the funds available in the postage account.

Resolution

To resolve this error, either refill your franking machine for a lower amount or add funds to your postage account. For information on adding funds to a postage account, see:

Purchase Power
PB Postage™

For assistance adding funds to your franking machine, see Adding postage to your franking machine.
To check the balance on your franking machine, see:

Checking your postage account balance on the DM50-DM60
Checking your postage account balance on the DM100i-DM200i and DM110i-DM220i
Checking your postage account balance on the DM300-DM475
Checking your balance at Pitney Bowes on the Connect+ Series and SendPro P

UPDATED: 16 July 2021