Products affected: DM50™, DM55™ (K721), DM60™ (K722), DM100™, DM150™, DM200™ (P720), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475™ (G920), DM300M™, DM400M™, DM475M™ (G922), Connect+ ® / SendPro ® P
IssueThe franking machine displays the message "Connection Due", "Connection Required", or "Data Upload Required", and you cannot frank postage and run mail.
CauseThis message appears between the 1st five days of every month, prompting you to connect to the Pitney Bowes Data Centre to perform a Data Capture Audit.
Important: You must make a connection before your franking machine will allow you to continue processing mail. We recommend that you do this as soon as possible after seeing the message in order to avoid any disruption.
ResolutionYou can make a connection for data capture to take place by:
- Following the prompts on the franking machine's screen (press Enter at the Connection Required or Data Upload Required prompt) and making a successful connection.
- Successfully performing a balance enquiry (press the Funds or Add Postage key, then select Check Balance).
If the franking machine cannot connect and clear the error, check to ensure that you have an active connection. Reboot the franking machine and any communication devices, and reattempt the connection a few times, including at different times of the day.
If you need further assistance, please use the Contact Us options below.
UPDATED: 09 July 2021