"Low Sector" message on the DM100i-DM200i, DM110i-DM220i and DM300-DM475

Learn how to resolve "Low Sector" message on the DM100i-DM200i Series, DM110i-DM220i Series and DM300-DM475 Series.
Products affected: DM100i, DM150i, DM200i (P720); DM110i, DM160i, DM220i (PR20); DM300c, DM400c, DM475c (G920); DM300M, DM400M,DM475M (G922)

Issue

The franking machine displays the message Low Sector and does not allow the Home screen to become visible.

Cause

One or more of the internal components of your franking machine fail to communicate with one another.

Resolution

Restart the franking machine. Follow these steps to restart safely:
  1. Unplug the power cord from the rear of the franking machine.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If Low Sector still appears, please contact us.

UPDATED: 04 April 2022