Products affected: DM100i, DM150i, DM200i (P720); DM110i, DM160i, DM220i (PR20); DM300c, DM400c, DM475c (G920); DM300M, DM400M,DM475M (G922)
IssueThe franking machine displays the message Low Sector and does not allow the Home screen to become visible.
CauseOne or more of the internal components of your franking machine fail to communicate with one another.
ResolutionRestart the franking machine. Follow these steps to restart safely:
- Unplug the power cord from the rear of the franking machine.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
UPDATED: 14 August 2021