"Low Sector" message on the DM100i-DM200i, DM110i-DM220i and DM300-DM475

Products affected: DM100i, DM150i, DM200i (P720); DM110i, DM160i, DM220i (PR20); DM300c, DM400c, DM475c (G920); DM300M, DM400M,DM475M (G922)

Issue

The franking machine displays the message Low Sector and does not allow the Home screen to become visible.

One or more of the internal components of your franking machine fail to communicate with one another.

Restart the franking machine. Follow these steps to restart safely:

Unplug the power cord from the rear of the franking machine.
Wait one to three minutes.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If Low Sector still appears, contact customer support. Use the Contact Us options below.

UPDATED: 14 August 2021