Poor print quality on the DM300-DM475

Resolve poor print quality by cleaning the printer nozzle on the DM300c, DM400c, DM475c (G920) and DM300M, DM400M, DM475M (G922).
Products affected: DM300c, DM400c, DM475c (G920); DM300M, DM400M, DM475M (G922)
To resolve print quality issues, ensure that you use a genuine Pitney Bowes ink cartridge. To order a genuine Pitney Bowes replacement ink cartridge, visit the Pitney Bowes UK Online Shop.

Watch this video, or follow the instructions below, to to troubleshoot printing issues.

Follow these steps to resolve poor print quality by cleaning the printer nozzle:
  1. Press the Options key.
  2. Press Page Down twice.
  3. Select Maintenance.
  4. Select Printer Maintenance.
  5. Select Clean Printer Nozzle.
  6. Select Purge C as the option to purge the system.
  7. When the purge is complete, the screen displays Cleaning Complete. Select Print Test Pattern?
    • If the print pattern looks good (not blurry and without broken lines), the print test is good. Press Home to return to the main screen.
      good test print pattern
    • If the pattern has broken or missing lines or looks poor, select Another Purge to repeat the purge. 
      poor test print pattern
If you need further assistance, please use the Contact Us options below.

UPDATED: 21 October 2021