Postage by Phone Invoice Explained

Print this support article
This is a prepaid postage account. An agreed deposit balance (ADB) is required to be kept in the postage account as a credit balance. Postage is then be added to your meter from this balance. We recommend the ADB should reflect your typical monthly postage usage. This amount can be amended at any time, should your usage change.

When postage is downloaded and the account goes below the ‘Agreed Deposit Balance’ an invoice is generated to replenish the balance of your postage account.

Invoice items explained 
  • Reset of Meter: is when postage was downloaded to the meter.  The amount downloaded is displayed in the 'Transaction Amount' column. Any applicable transaction charges will display in the 'Charge Amount' column.
  • Royal Mail Underpayment: These charges are billed on behalf of Royal Mail following instance(s) where mail has been sent with an insufficient amount of postage.  Contact Royal Mail directly to assist with any queries relating to these underpayments. 

Payment Terms and details

There are 2 options when paying for postage
  • Instructions for Setting up Direct Debit
    • Direct Debits payments are claimed on the 4th working day after the postage refill. The funds are then applied to your account on the 5th working day.
  • Bank Transfer payment details for all account types
    • It takes 4 working days for a BACS payment to be received by Pitney Bowes. The funds are then applied to your account by the end of the next working day.
Sign In to your online account profile to obtain a copy of an invoice.

As outlined by the Royal Mail, Pitney Bowes is authorised to hold the deposit balance funds to cover your mailing resets.

UPDATED: 19 July 2021