"Preset parameters are now invalid" message on the DM100i-DM200i and DM110i-DM220i
Learn how resolve the message "One or more preset parameters are invalid" on the DM100i, DM150i, DM200i (P720) and DM110i, DM160i, DM220i (PR20).
Products Affected: DM100i™, DM150i™, DM200i™ (P720); DM110i™, DM160i™, DM220i™ (PR20)
IssueThe franking machine displays the message Preset parameters are now invalid on power up or when loading a preset.
CauseThis error is displayed when the machine cannot load the Normal Preset (the franking machine's default settings: Carrier, Class, Ad).
The error can relate to a scale issue. Or it might occur after a Royal Mail rate change, for example, if a Class has now been removed by Royal Mail.
ResolutionTo resolve this error, first try reseating the scale:
- The franking machine will display three different options: select Exit. You will be returned to the home screen.
- Remove the scale from the top of the franking machine.
- Replace the scale on top of the franking machine, ensuring that it is fitted properly and is level.
- Press the Normal Preset key.
To resolve the issue, simply select a new Class and an Envelope Message and re-save the Normal Preset. See Setting or changing the Normal Preset.
UPDATED: 04 April 2022