Understanding Parts and Labour cost

If your equipment appears to have a fault and is not covered by a Service Agreement, there may be a charge if:

  • You do not have a Service Agreement, and require a call out from our Service Technicians, Labour / Travel / Parts + VAT will be chargeable.
  • Depending on your Service Agreement, charges may be for call out/parts not covered under your maintenance agreement with PB. This will be always be advised and agreed when you contact Pitney Bowes with a technical fault.
  • If a charge is applicable you will be advised of the charge before the Engineer attends you site.

If your equipment appears to have a fault and you require and Engineer to contact you, you will simply need to create a case within your online account, and once submitted you will receive a call back within 2hrs from an Engineer. If the Engineer is unable to fix the fault over the phone, they will then arrange to attend your site.


If you do not have an online account, learn how to create your profile or register for an online account.

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Additional Links:

Understanding your Rental, Service or Consumable Invoice


UPDATED: 29 June 2020