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Clear "Connection Required", "Data Upload Required", "Inspection Required" or "P201F" messages on your meter

UPDATED: 1 August 2017

United Kingdom and Republic of Ireland postal regulations require that the meter connects regularly. This inspection occurs automatically when your meter is refilled with postage, when your system connects to the Pitney Bowes Data Center to perform a balance inquiry, or when your system performs a data upload.

For United Kingdom meters, Royal Mail™ requires that every meter connect to the Pitney Bowes Data Center at the start of every month and perform a Data Capture Audit.

For United Kingdom and Republic of Ireland meters, if a connection to the Pitney Bowes Data Center does not occur within a 90 day period, the meter will display one of a number of messages, including: "Inspection Due", "Inspection Required", or error code "P201F".

Tip To clear these errors, you need to perform a balance enquiry. Until you make a successful connection, your meter is locked and unable to print postage.

Follow the instructions for your meter model:

Resolve "Inspection Due" or "Inspection Required" message on the DM50/DM55 and DM60

Error Code: P201F, resolve on the DM50/DM55

Resolve "Inspection Due" or "Inspection Required" on DM100-DM200 and DM110i-DM220i

Resolve "Inspection Due" or "Inspection Required" on the DM300, DM400 and DM475

For additional information, review the 'Troubleshooting' or 'Connecting Your Product' sections for your meter model.