The article’s solution or answer has been confirmed in practice by a client or Pitney Bowes agent.

Resolving DM300c, DM400c, DM300M, DM400M and DM475 connectivity issues

UPDATED: 2 July 2018

Connection errors are most commonly caused by restrictions or changes on your phone or internet network.  Often the issue can be resolved by following these steps:

  1. Check the physical connection into the meter.
  2. Ensure the meter or connectivity device has a live connection.
  3. Restart the meter and any connectivity device.
  4. Attempt a new meter connection.

If these steps did not resolve the issue, select your method of connection below:




Errors and Trobleshooting:

Local Area Network (LAN):



Errors and Troubleshooting:

PC Meter Connect:


Analogue Telephone Line


Errors and Trobleshooting:

These errors relate to issues with adding postage. For further information please select the relevant link below: